Maintain a system for fair settlement of customer complaints.
Recommend corrective and maintenance services and explain to the customer which of these are required to correct existing problems and which are for preventative maintenance.
Offer the customer a price estimate for work to be performed.
Obtain prior authorization for all work to be done in writing or by other means satisfactory to the customer.
Make every effort to keep the customer informed about appointments and completion of deadlines.
Complete an itemized invoice of components and services performed.
Furnish the customer with information on any warranties covering components or services.
Exercise reasonable care for the customer's property while it is being serviced.
Attempt to fix the customer's problem the first time.
Maintain a system for fair settlement of customer complaints.
Cooperate with established consumer complaint mediation authorities.